When you book a tour with us, we ask you to provide personal information necessary to complete your booking. This includes your name, email address, phone number, and credit card information. Additional optional fields are available for you to fill out, like your hotel location if you have requested hotel pick-up or drop-off.
We may contact you via email with tour status updates, potential changes, photographs from your tour, or surveys. You can always opt out of these emails at any time. Your data and information will never be given out, sold, or otherwise shared with a third party.
Access to your information is limited to a handful of employees who are responsible for overseeing bookings to ensure you receive the best possible service. All online credit card transactions are done through the secure payment platform Borgun (www.borgun.is) using SSL encryption, ensuring your information is protected at all times.
All our tours are weather dependent, and may be subject to cancellations. Our captains will make their decisions based on many years of experience and always keeping in mind our passenger safety and comfort.
We can reschedule you for another day, but please call us to make sure we have availability next time you want to try.
In case of cancellations due to unfavorable weather conditions and you are not able to reschedule, you will receive a full refund (note: if you are using your “free ticket to try again” this does not apply)
We can never guarantee sightings as we are working with wild nature and animals. We always do our best to provide a great service which includes taking you out on sea to explore the nature and its wonders out in Faxaflói Bay.
We recommend trying the northern lights tour on your first night in Iceland, to give you the best chance possible of catching the auroras.
If your Whale Watching tour does not encounter any whales or dolphins, we offer you another ticket for free. This policy applies also to our Northern Lights by Boat tours: if you don’t see any auroras, you can join us again on the next available day. NOTE: You always need to reschedule if you want you join us again, as places on our boats are limited
Please note that we cannot guarantee a tour on the next day/evening, it all depends on weather and sea conditions.
We have had 100% success on our Puffin Watching & Sea Angling tours, however if there ever comes a day where you don’t see any puffins or there are no fish caught, we will offer you another free tour!
These tours are subject to correct weather conditions and sightings cannot be guaranteed. We reserve the right to cancel the tour due to unfavourable weather conditions if need be.
When the northern lights forecast looks good – but it is too windy to go out on sea – we will still take our customers out for a northern lights tour on a bus – plus a chance to re-book our boat tour the next available day!
If the tour does not operate at all (boat or bus) during your stay due to unfavourable weather conditions, you can exchange your ticket with one of the following options*:
Or a full refund. (*All options have a value greater than or equal to your northern lights by boat ticket). – If you have purchased the ticket with an intermediary please check with them as they might have their own terms and conditions with refunds.
If you join the tour (boat or bus) and there are no sightings you will get another ticket to join us on the next available day
***We do not refund if you have already been on the tours and used our services – whether it’s by boat or by bus.
If you wish to change your reservation we kindly ask that you give us advance notice, we are very flexible and will help with any alterations or changes you would like to make.
If you cancel your tour 24 hours prior to departure we will fully refund your ticket.
a) Special Tours reserves the right to change prices in the event of currency fluctuations, taxes or other cost increases out of our control. Tickets purchased prior to the increase will not be affected by the change.
b) Special Tours reserves the right to make any changes to its tour schedules if need be – informing all our clients that have already made a booking on the specified tour and making the information immediately accessible to our future customers.
c) Tickets that have been purchased from someone other than a licensed travel agent / hotel / tourist info will not be valid on board our boats.
All our tours depart from Reykjavik’s Old Harbour (location) and the departure time is indicated on your voucher/confirmation. We ask that all our passengers arrive at least 20 minutes prior to departure for check in and boarding (recommended time is 30 minutes to be safe).
Free parking at the harbour is limited and we advice you to make use of the public parking spaces that are located all around the centre of Reykjavik – cost should be about 225 ISK per hour (our tours will range from 1-4 hours approx.)
If you have any mobility issues, medical problems, please let us know in advance and we will assist you. We have prepared our boats to be as accessible as possible – and we are always happy to help out – just ask us!
We are continuously working on improving our tours and services and much appreciate feedback from our customers. If you have any complaints regarding our tours please contact us right away (+354 560 8800 or info(hjá)specialtours.is) and we will reply to you as soon as possible.
The Special Tours Wildlife Adventures application (referred to as the app or the application form now on) is owned by Special Tours ehf. in Reykjavik, Iceland, ID number 520796-2159. The app does not collect any personal information about its users. No registration or log-in information is required to use the app and therefore you should not have to give any information to use the Special Tours Wildlife Adventures app. The only data collected is for analytics purposes and should not affect the app users in any way.
All the content on the app is created and owned by Special tours ehf. and is not to be copied or used in any other way without the consent of Special Tours ehf. All the information and texts in the app are written by our expert staff and translations to other languages have been required by professional translation services. Special Tours takes no responsibility or liability for the content, facts, translations or any other content you may find on the app such as discounts, facts about the tours, safety and the wildlife or northern lights you may expect to see on your tour. There may be information on the app that contains typographical errors, inaccuracies, or omissions that may relate to the app, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the app at any time, without prior notice.
The information provided on the app is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law.
THE APP IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE APP SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE APP AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE APP’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS APP AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE APP, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE APP, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE APP BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE APP. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE APP.
Special Tours Wildlife Adventure
Geirsgata 11, 101, Reykjavik, Iceland
+354 5608800 or email@example.com